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Credit Control

Dedicated Resource to Pursue Your Outstanding Debts

Increase your cash flow with our expert credit control solutions.

Why Choose Innovus

By adopting our sensible and proactive credit control procedures, you will significantly reduce your business risk.

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Improved Cashflow

Swift follow ups to minimise delays and reduce outstanding balances for healthier cashflow.

Specialist Knowledge

Our dedicated teams use their extensive knowledge to offer proven, effective solutions.

Assured Compliance

Our services are governed by best practice so you will be in safe hands.

Accreditations & Recognition

Recognised for excellence and regulated by the industry's leading bodies.

We Won at the Inspiring Women in Property Awards 2025!
The Property Institute (TPI) Partner
The Property Ombudsman Accreditation
Regulated by the Royal Institute of Chartered Surveyors
Innovus ISO Accreditation
Cyber Essentials Plus certified

The Numbers Speak for Themselves

 

98%

RECOVERY RATE ACHIEVED

280,000+

REMINDER LETTERS ISSUED PER YEAR

100+

YEARS COMBINED CREDIT CONTROL EXPERIENCE

Got a question?

Talk to our business services team.

Tell us what you need and we'll put you in touch with the right specialist.

Get in touch

Our Services

 

Arrears Collection

All arrears are collected in accordance with your requirements to maximise your cashflow.

MI Reporting

Aged debt reporting at a frequency to suit your business needs.

Payment Assistance

Regular customer help and information, offering multiple payment options to ensure high recovery rates.

Case Study: Removing Aged Debt

Read how we solved a client’s aged debt problem.

Read the aged debt case study
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What Our Clients Say About Us

“I find the credit control team handles my service charge enquiries in a very efficient manner so that I can assist my leaseholders in a timely manner. Kelly Smith in particular is very efficient and responsive to the many emails I send her.”
Mark Perkins
Managing Director, K.C. Estate Management Ltd
“We work closely with the team and find them to be consistently helpful and responsive in assisting with us with our daily queries. The team unfailingly and diligently goes out of its way to ensure that the entire JB Leitch team have the resources and responses we need to progress matters with speed and remarkable efficiency.”
Megan Robinson
Client Relationship Manager, JB Leitch Solicitors
“I have used the services of the Credit Control team on hundreds of occasions and have always found them to be a fantastic help. Not only to assist with fees and credit matters but also on legal advice when managing cases that are being sent via a more formal route. The team are quick to respond and brilliantly impartial with their advice and assistance, I couldn’t recommend them any higher.”
Rikki McMachan,
Regional Manager, Property Management Company

A Day in the Life of Nikki Kennedy

Our Senior Credit Controller.

Read Nikki's day in the life
Nikki Kennedy, Senior Credit Controller at Innovus

Ready to know more about our Credit Control services?

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