Felix Keen
Director of Asset Management
INCOME MANAGEMENT & RECOVERY
Protecting and maximising your property income
Expert rent and insurance collection services with proactive credit control and arrears recovery to safeguard your investment returns.
Rent & Insurance Collections
Comprehensive Income Management
Our systematic approach to rent and insurance collection ensures every penny owed is identified, billed accurately, and collected efficiently. We manage the complete process from lease reviews and portfolio revaluations through to raising demands and processing payments.
Services Include:
- Lease reviews and portfolio revaluations to identify all income streams
- Accurate raising of insurance and rent demands
- Daily cash analysis and reconciliation procedures
- Dedicated client bank account management and reconciliation
- Comprehensive reporting and remittance of rents due
- Detailed aged debt reporting and analysis
- Processing, reconciling, and remitting all other landlord income streams
- In-house credit control with proactive follow-up procedures
Arrears Management & Recovery
Proactive Debt Recovery
Our experienced credit control team implements proven strategies to recover outstanding amounts while maintaining positive tenant relationships where possible. We understand that each case requires a tailored approach based on circumstances and lease obligations.
Features:
- Proactive follow-up on unpaid demands with tailored communications
- Structured escalation procedures for persistent non-payment
- Coordination with legal teams for formal enforcement action
- Managed referral to legal enforcement where required
- Regular progress reporting and strategy updates
- Payment plan negotiation and management where appropriate
Martin Nicoll
Associate Director - Asset Management
