The Six Traits of Successful Resident Management Directors

30 October 2023 | Written by Beverley Kloos

Innovus Insights

Resident management directors aim to make sure their development is safe, clean, and comfortable and that their community is a great place to live.

We often hear from residents who want to be more proactively involved in how their development is run but are unsure if they have the right qualifications to fulfil the role. The position does not need to be an onerous responsibility as the extent to which they are involved in day-to-day maintenance is at their discretion.

Here, we have highlighted some of the common traits shared by successful resident directors we work with.

Strong communicator

Key to success is regularly communicating with your property owners, residents, and your managing agent, to keep everybody in the loop on decisions impacting your development.

Decision maker

Making sometimes tough decisions is not always easy, especially if you are a long-term resident in your development. Having the ability to make difficult decisions is essential to ensure the successful management of your building.

Team player

Establishing close working relationships with your stakeholders will keep standards high. Also, identifying complimentary personality types and different skillsets creates a well-rounded board of directors. For example, a professional accountant can review budgets, while an event manager can look at community engagement initiatives. The most successful boards play to each other’s strengths.

Keen learner

Although you will not need specific specialist knowledge, you will need an understanding of company and property law. The company’s rules are laid down in its Memorandum and Articles of Association and will define the obligations you are responsible for. We are here to provide you with guidance and support in this area.


Successful directors are easily accessible. Of course, this doesn’t mean you need to be available 24/7. Boundaries may need to be set so you can switch off and enjoy your home. Simple things go a long way, like setting up a dedicated email inbox that can be monitored by all directors to share the responsibility of making sure resident queries are heard.


Many successful directors we work with have a genuine passion in taking pride in their development and community. It’s this enthusiasm which often has a ‘knock on’ effect and helps ensure fellow property owners and residents love where they live.

We work with over 1,700 Residential Management and Right to Manage Companies across the UK, so we fully understand that each community and board of directors is unique, and so too is their approach.

Becoming a director is a great opportunity to get more involved with decisions about your development, support your neighbours, and help make sure your community is a great place to live. So, if you’re interested in finding out more about the role, get in touch with us to see how you can make a difference.

Are you a Resident Management Director or thinking of becoming one but don’t know where to start? We also offer full training to help you. Please visit our RMC Director Training page.


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