The Client
A national provider of residential accommodation, managing 60 developments across England. Fire safety compliance was a pressing concern—essential not only for resident safety but also to meet legal and regulatory standards.
Their Challenge
Despite good intentions, the client faced ongoing difficulties maintaining fire safety compliance:
- Only 45 of 60 developments were compliant with fire safety standards.
- Time constraints and competing responsibilities meant building managers often missed inspections and maintenance.
- In-house teams lacked formal training, resulting in inconsistent and poorly documented inspections—many handwritten, incomplete, or untraceable.
- Minor fire door repairs couldn’t be addressed on-site, causing delays and prolonging compliance gaps.
This situation created significant risks to resident safety and placed the organisation in a vulnerable regulatory position.
Our Solution
Innovus deployed a highly qualified and structured approach to support the client in regaining full compliance. Here’s how we made a difference:
- Trained and Qualified Inspectors
Fully FireQual-certified teams carried out inspections to professional standards—ensuring accuracy, consistency, and compliance.
- Scheduled Inspections
A structured inspection plan with pre-communicated dates enabled regular and reliable assessments.
- Team Management & Quality Assurance
Our central team managed the process end-to-end, overseeing inspectors and verifying the quality of every report.
- Digital Record Keeping via Client Portal
Each asset received a dedicated report, digitally logged through the client’s portal—eliminating paperwork errors and simplifying compliance tracking.
- On-Site Repairs
Minor defects were resolved immediately during inspections, preventing backlog and avoiding follow-up visits.
- Nationwide Coverage
From sites with 24 doors to developments with over 400, we provided seamless national coverage, adapting to the size and complexity of each property.
The Result
From our initial discussions, we mobilised within just two weeks to meet the client’s urgent needs.
Our expert team committed to and delivered 100% fire door compliance across all developments within one month of the commencement of inspections.
This marked a turning point for the client's retirement division, which had not achieved full compliance since the start of 2024. Through our partnership, they achieved a level of safety and assurance that would have been difficult to accomplish with internal resources alone.
